Privacy and Cookies

PRIVACY AND COOKIE POLICY

 

PRIVACY POLICY

The purpose of this Privacy Policy is to determine the terms and conditions regarding the use of personal data shared with Ağam Baklavaları by Platform users/visitors/members ( " Data Owner") during the operation of the www.siparis.agam.com.tr website ("Website") operated by Ağam Baklavaları Gıda Ürünleri Ticaret ve Sanayi Ltd. Şti. ("Ağam Baklavaları") or generated by Ağam Baklavaları during the Data Owner's use of the Website .

The Data Owner declares that he/she has been informed about the processing of his/her personal data by this Privacy Policy and that he/she consents to the use of his/her personal data as specified herein.

 

1- WHAT DATA IS PROCESSED ?​​

This heading lists the data processed by Ağam Baklavaları that are considered personal data pursuant to Personal Data Protection Law No. 6698. Unless explicitly stated otherwise , the term "personal data" shall include the information below within the scope of the terms and conditions set forth in this Privacy Policy.

  • Identity Information
  • Contact Information
  • User Information
  • User Transaction Information
  • Operational Safety Information
  • Financial Information
  • Marketing Knowledge
  • Request/Complaint Management Information

Data that is irreversibly anonymized in accordance with Articles 3 and 7 of the Personal Data Protection Law No. 6698 will not be considered personal data in accordance with the provisions of the said law, and processing activities related to this data will be carried out without being bound by the provisions of this Privacy Policy.

 

2- PURPOSES OF PROCESSING PERSONAL DATA​​​

Your Personal Data is collected verbally , in writing or electronically by Ağam Baklavaları through automatic or non-automatic methods , customer services, website, social media applications, mobile applications and similar means .

Your personal data may be processed for the purposes specified in this Policy, subject to your explicit consent, in accordance with Articles 5/1 and 6/2 of the Personal Data Protection Law No. 6698. Furthermore, personal data may be processed without your explicit consent, in accordance with Articles 5/2 and 6/3 of the Personal Data Protection Law No. 6698, for the purposes of fulfilling our legal obligations as a company, establishing or performing a contract , fulfilling our legal obligations, establishing, exercising, or protecting a right, protecting our legitimate interests without prejudicing your fundamental rights and freedoms, and for personal data you have made public .

Your personal data collected by Ağam Baklavaları is processed in accordance with the personal data processing conditions and purposes specified in Articles 5 and 6 of the KVKK in order to ensure that our valued customers benefit from the products and services offered by Ağam Baklavaları, to recommend the products and services offered by our company by customizing them according to your usage habits and needs , to ensure the legal and commercial security of our company and the persons and institutions in business relations with our company, to determine our company's commercial and business strategies, and to ensure the execution of our company's human resources policies.

 

3- TRANSFER OF PERSONAL DATA AND PURPOSES OF TRANSFER

Your personal data may be transferred for the purposes of ensuring that our internal departments carry out the necessary work to improve the products and services offered by Ağam Baklavaları , that the products and services offered by our Company are customized and recommended to our users , that the legal and commercial security of our Company and the persons in business relations with our Company is ensured, that Ağam Baklavaları's commercial and business strategies are determined and implemented, and that our Company's human resources policies are implemented.

It may be transferred to relevant persons and institutions for the purpose of fulfilling legal obligations, to independent audit companies, tax advisors and other professional advisors, lawyers, insurance companies, partners, domestic third parties from whom services are received or to be received, our shareholders, business partners, suppliers, legally authorized public institutions and private persons due to legal obligations and within the framework of legal restrictions, within the framework of the personal data processing conditions and purposes specified in Articles 8 and 9 of the KVKK No. 6698 and within the scope of other legal legislation.

Your collected personal data may be transferred to foreign countries that have been declared to have adequate protection by the Personal Data Protection Board or, if there is insufficient protection, to foreign countries where the data controllers in Turkey and the relevant foreign country have undertaken in writing to provide adequate protection and where the Personal Data Protection Board has given its permission.

When your personal data is shared with the third parties specified in this article, it will be shared in a manner limited to the scope of the interest of the parties to whom it is transferred, and the necessary measures will be taken by the third parties to ensure that the data in question has the protection prescribed by the legal legislation .

 

 

4- METHOD AND LEGAL REASON FOR COLLECTING PERSONAL DATA​​​

Your personal data is collected through our website, customer services, social media applications, text messages and other verbal , written or electronic means , automatic or non-automatic, and other channels through which our company can communicate with customers, in order to carry out our activities and to fulfill our obligations arising from the contract between you, our valued customers, and our company or our legal obligations. The personal data obtained is stored for the legal periods in accordance with the relevant personal data protection legislation.

You can find more detailed information about the methods of collecting your personal data by Ağam Baklavaları under the heading "Personal Data Protection and Processing Policy" on this website.

5- RIGHTS OF THE RELEVANT PERSON AS STATED IN ARTICLE 11 OF THE KVKK

Personal data owners, who are defined as "relevant persons" in the KVKK , are granted the following rights within the scope of Article 11 of the KVKK :

  • Learning whether personal data is being processed,
  • Requesting information regarding personal data if it has been processed,
  • To learn the purpose of processing personal data and whether they are used in accordance with their purpose,
  • To know the third parties to whom personal data is transferred, either domestically or abroad,
  • To request correction of personal data if it is processed incompletely or incorrectly and to request that the action taken in this context be notified to third parties to whom your personal data has been transferred,
  • To request the deletion or destruction of personal data in case the reasons requiring processing are eliminated, even though the data has been processed in accordance with the provisions of the legislation related to KVKK , and to request that the action taken within this scope be notified to third parties to whom the personal data has been transferred,
  • To object to the emergence of a detrimental result by analyzing the processed data exclusively through automated systems,
  • To request compensation in case of damages due to unlawful processing of personal data.

If , as the relevant person, you submit your requests regarding your rights listed above by filling out the "Relevant Person Application Form" on our website , your request will be finalized free of charge as soon as possible and within 30 days at the latest, depending on the nature of your request, in accordance with Article 13 of the Personal Data Protection Law. If the transaction requires a certain cost and the Personal Data Protection Board determines a fee , the fee specified in the tariff determined by Ağam Baklavaları will be charged.

According to Article 14 of the Personal Data Protection Law (KVKK) , if your application submitted following this procedure is rejected, the response is deemed insufficient, or your application is not responded to within the timeframe, you have the right to file a complaint with the Personal Data Protection Board within 30 days of receiving the response and, in any case, within 60 days of the application date . However, pursuant to Article 13 of the KVKK, a complaint cannot be filed before exhausting the existing legal avenue.

You can submit your requests regarding your rights listed above, within the scope of Article 11 of the KVKK, by filling in the required information in the "Relevant Person Application Form " on our website , and submitting a signed copy personally, by registered letter with return receipt, through a notary, or by using the registered electronic mail (KEP) address to …….. or by using the e-mail address previously notified to Ağam Baklavaları and registered in our systems.

 

COOKIE POLICY

Cookies are used on our website to enhance your experience as a valued customer. The use of these technologies is carried out in accordance with Personal Data Protection Law No. 6698 and other applicable legislation.

A cookie is a small text file stored on your device by the browser you use when you visit a website. When you revisit the website on the same device, your browser checks whether a cookie for the site is already stored on your device. If so, it transmits the data in the record to the website you are visiting. This way, the website recognizes that you have visited the site before and determines the content to be delivered to you accordingly . Cookies not only enable a website to operate more efficiently but also enable personalized pages to be presented to provide experiences tailored to your personal needs. Cookies only contain information about your online visit history and do not collect any information about the files stored on your device.

 

1- MAIN PURPOSES OF USE OF COOKIES ON AĞAM BAKLAVALARI WEBSITE AND TYPES OF COOKIES

  • To ensure that the basic functions of the website are performed more accurately and efficiently,
  • To increase functionality and provide a user-friendly personalized experience by analyzing information such as resource usage, number of visitors and platform identification of the website,
  • Ensuring that advertising activities are implemented in a personalized and targeted manner

Types of Cookies Used on the Ağam Baklavaları Website

 

Session Cookies are temporary cookies used by our valued customers throughout their visit to the Website and deleted once the browser is closed . The primary purpose of using these cookies is to ensure the proper functioning of the Website during your visit . For example, they enable users to fill out online forms consisting of multiple pages.

Persistent Cookies Persistent cookies are a type of cookie used to enhance the functionality of the Website and to provide you, our valued customers, with a faster and better service. These cookies are used to remember your preferences and are stored on your device through browsers. Some types of persistent cookies can be used to provide you with personalized recommendations based on factors such as your intended use of the Website . Persistent cookies allow us to check your device for cookies created by our Website when you revisit our Website on the same device. If so, we understand that you have visited the site before and determine the content we will deliver to you accordingly, thus providing you with a better service.

 

 

 

2- METHODS OF CONTROL AND DELETING COOKIES

By continuing to use our website, you agree to the storage of cookies on your device. To change your preferences regarding the use of cookies, or to block or delete cookies, simply adjust your browser settings. Most browsers allow you to control cookies by choosing to accept or reject cookies, accepting only certain types of cookies, or having the browser notify you when a website requests to store a cookie on your device.

Technical Cookies Technical cookies ensure the operation of the website and identify non-functional pages and areas of the website.

Authentication Cookies : If our customers log in to the website using their passwords, these types of cookies identify the customer as a site user on each page they visit on the website, preventing the user from re-entering their password on each page .

 

Flash Cookies

(Flash Cookies) These are the types of cookies used to enable visual or audio content on the website .

Customization Cookies are cookies used to remember user preferences across different pages on the website. For example , remembering your language preference.

Analytical Cookies : These cookies enable the production of analytical results such as the number of visitors to the website, the identification of the pages viewed on the website , the hours of visiting the website, and the scrolling movements of the website pages.

It's also possible to delete cookies. The process for controlling or deleting cookies may vary depending on the browser you use. We recommend that you note that some website features will be unavailable or unavailable when cookies are disabled . You can find information on how to allow, block, or delete cookies for some popular browsers via the links below.

 

GOOGLE CHROME: https://support.google.com/chrome/answer/95647?hl=en

INTERNET EXPLOLER: https://support.microsoft.com/tr-tr/help/17442/windows-internet-explorer-delete-manage-cookies

MOZILLA FIREFOX: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop?redirectlocale=en-US&redirectslug=enable-and-disable-cookies-website-preferences

For more information about the cookies used on our website, you can review the "Personal Data Protection and Processing Policy" on our website or send an e-mail to info@agam.com.tr .

With its Privacy and Cookie Policy, Ağam Baklavaları aims to provide users with a detailed explanation of the scope and purposes of Cookie use and to inform them about their Cookie preferences. Therefore, closing the Cookie warning on our website and continuing to use the website constitutes consent to the use of Cookies. Users always reserve the right to change their Cookie preferences.

Ağam Baklavaları may change the provisions of this Privacy and Cookie Policy at any time. The updated Privacy and Cookie Policy shall become effective on the date it is made available to the Data Owner by any means .

PRIVACY AND SECURITY POLICY

 

All services provided in our store and Agam Baklava, registered at 10022 no: 9 AOSB Çiğli İzmir, belong to our company and are operated by our company.

 

Our company may collect personal data for various purposes. Below, we explain how and in what way personal data is collected and how and in what way it is protected.

 

By filling out various forms and surveys on our Store or through membership , some personal information (such as name-surname, company information, telephone, address or e-mail address) about members is collected by our Store due to the nature of the business .

 

Our company may occasionally send campaign information, new product information, and promotional offers to its customers and members . Our members can choose whether or not to receive such information when registering. This selection can be changed in the account information section after logging in, or they can submit a notification via the link in the notification email they receive.

 

Personal information transmitted electronically to our store by our members during the approval process carried out through our store or by e-mail will not be disclosed to third parties except for the purposes and scope determined by the "User Agreement" we have made with our Members .

 

Our company records and uses the IP addresses of its members to identify system-related issues and to quickly resolve any issues or disputes that may arise regarding the service provided . IP addresses may also be used to generally identify users and gather comprehensive demographic information.

 

Our company may use the requested information for direct marketing purposes, either by itself or its collaborators, outside the purposes and scope specified in the Membership Agreement. Personal information may also be used to contact users when necessary. Information requested by our company, information provided by users, or information regarding transactions conducted through our store may be used by our company and its collaborators for various statistical assessments, database creation, and market research purposes, outside the purposes and scope specified in the Membership Agreement , without disclosing the identities of our members.

 

Our company undertakes to keep confidential information strictly private and confidential, to consider this as a confidentiality obligation, and to take all necessary measures and due diligence to ensure and maintain confidentiality, to prevent all or any part of the confidential information from entering the public domain or from unauthorized use or disclosure to a third party .

 

CREDIT CARD SECURITY

 

Our company prioritizes the security of credit card holders who shop on our websites. Your credit card information is not stored in our system in any way.

 

When you enter the transaction process, there are two things you should pay attention to to ensure you're on a secure site. One of these is a key or lock icon located at the bottom line of your browser. This indicates you're on a secure web page , and all your information is encrypted and protected. This information is used only in conjunction with the sales process and in accordance with your instructions. Credit card information used during purchases is encrypted using 128-bit SSL (Secure Sockets Layer) and transmitted to the relevant bank for querying, independent of our shopping sites. If the card's availability is confirmed, the transaction continues. Since we cannot view or store any information related to the card , third parties are prevented from accessing this information under any circumstances.

 

Our company monitors the reliability of payment /invoice/delivery address information for online credit card orders to prevent credit card fraud. Therefore, for customers placing an order on our website for the first time, we must first verify the accuracy of their financial and address/phone information before their order can proceed to the fulfillment and delivery stages . If necessary, we contact the credit card holder or the relevant bank to verify this information.

Only you can access and change all the information you provide during registration. By protecting your login information securely, others cannot access or change your information . For this reason, 128-bit SSL security is used during the registration process. This system is an international encryption standard that is impossible to break.

 

Online shopping sites that offer a hotline or customer service, along with full address and phone number information, are increasingly popular today. This allows you to obtain detailed information on any questions you may have and gain a more accurate understanding of the reliability of the online shopping service provider.

 

Note: We recommend that you ensure that the company's full address and phone number are listed on online shopping sites. If you're making a purchase, please note the full phone number and address of the store where you purchased the product. If you're unsure, call ahead to confirm. All of our online shopping sites list our company's full address and address.

 

MAIL ORDER CREDIT CARD INFORMATION SECURITY​​​​

 

Your identity and credit card information sent to us via credit card mail-order will be kept confidential by our company . This information is held for 60 days to prevent any disputes with your bank regarding your credit card withdrawals, and then destroyed. If any amount other than the amount you submit to us for the products you ordered is charged to your card, this poses no risk , as you can naturally object to the bank and prevent payment of this amount.

 

 

THIRD- PARTY WEBSITES AND APPLICATIONS

Our store may provide links to other sites within the website. Our company is not responsible for the privacy practices or content of sites accessed through these links . Advertisements published on our site are distributed to our users through our advertising partners . The Privacy Policy Principles in this agreement apply only to the use of our store and do not apply to third-party websites.

 

IST PROHIBITED CASES​

In the limited circumstances specified below, our Company may disclose user information to third parties outside the provisions of this "Privacy Policy . " These are limited in number;

  1. To comply with the obligations imposed by the legal rules in force and issued by the competent legal authority such as Laws, Decree Laws, Regulations , etc.;
  2. In order to fulfill the requirements of the " Membership Agreement " and other agreements that our store has concluded with the users and to put them into practice;
  3. Requesting information about users for the purpose of conducting an investigation or research conducted in accordance with the procedure by the competent administrative and judicial authority ;
  4. These are situations where it is necessary to provide information to protect the rights or security of users.

 

E- MAIL SECURITY

Never include your credit card number or password in any emails you send to our store's Customer Service regarding any order. Information contained in emails can be viewed by third parties . Our company cannot guarantee the security of information transmitted through your emails under any circumstances.

 

BROWSER COOKIES​

Our company may obtain information about visitors to our store and their use of the website using a technical communication file (cookie). These technical communication files are small text files that a website sends to a user's browser to be stored in the main memory . Technical communication files facilitate internet use by storing site status and preferences.

 

A technical communication file helps us gather statistical information about how many people visit the site, the purpose of each visit, how many times they visit, and how long they stay on the site. It also helps us dynamically generate advertising and content from user- specific user pages. A technical communication file is not designed to collect data or any other personal information from your main memory or email address. Most browsers are initially designed to accept technical communication files, but users can adjust their settings to either suppress the technical communication file or to receive a notification when it is sent .

 

Our company may change the provisions of this "Privacy Policy " at any time by publishing it on the site or sending an e-mail to users . If the provisions of the Privacy Policy change, they will become effective on the date of publication .

 

For any questions or suggestions regarding our privacy policy, please send an email to m erkez@agam.com.tr . You can reach us through the contact information below.

 

Company Name : AĞAM BAKLAVALARI

Address: 10010 no: 15 AOSB Çiğli İzmir

Email: MERKEZ@AGAM.COM.TR

 

Phone: 0 232 328 21 62

Fax: 0232 328 21 63